I Am Big Client

Help & FAQs

Payment

  • Why did I pay for failure
  • What payment methods are accepted?
  • I received an email saying the name and address details I entered do not match that held by the card issuer, but they are correct?
  • How can I cancel an order?
  • When will I be charged?

Products and Stock

  • How reliable is product availability?
  • If I Pre-Order an item will I receive the item on the release date?
  • Will Pro:Direct re-stock sale items?
  • How long will items be on sale for?
  • Can personalised items be exchanged?
  • The product I received looks different to the image on the website/in the brochure